FAQ About our Five Year Warranty
Working with complex technology can be daunting. How do you maintain reliability? What do you do when trouble arises? What if your design/production partner eased this worry for you? Remote management is included with all of our installations by default. We regularly check-in to ensure smooth operation and catch issues before they cause a problem. If problems do occur, we can diagnose and provide a fix in a matter of hours, not days.
We want to give you peace of mind and confidence when investing your time and money in experiential design. Having a track record of successful installations is not enough for us. We want to back our work with a clearly defined promise that guarantees reliability and ease of use.
Why Offer a Warranty?
Alt Ethos uses reliable, trial-tested technology, giving you the highest quality. However, like a great, reliable car needs maintenance, so might your permanent installation. What if, when your activation breaks down, your budget is allocated to other budget items? What would it cost you in terms of lost revenue and brand image to have an activation down for a long period? Alt Ethos cares about your investments; this is why we recommend our 5-year warranty plan.
Each project is custom made, tested before installation and comes standard with a one year warranty. Innovation should not mean unreliable; that’s why we stand behind our work. The last thing you need is an exhibit with an “out of service” sign.
What does the warranty cover?
Our permanent installations always include a one year warranty with an option for an extended warranty for up to five years.
We provide monthly remote check-ins , regular software updates, hardware use monitoring, dedicated support contact,
Our warranties cover our permanent installations/designs, including both the hardware and software. If software does not work as intended, needs to be updated, or has any other issue, we will fix it (usually remotely!)
How is the warranty provided?
We will respond within 24 hours when a client contacts us about an issue. Within the following 48 hours we will diagnose the issue and create a plan to get your installation working as quickly as possible. Most problems can be diagnosed and fixed remotely. If not possible, a team will be dispatched.
How much does the warranty cost?
All of our projects include a 1-year warranty by default. There is no extra cost to you for this 1 year of coverage – it comes out of our bottom line. This coverage can be extended to a period of up to 5 years, based on the total cost of the project:
2 Year Warranty Extension – 4% of the total cost
3 Year Warranty Extension – 3.4% (15% discount)
5 Year Warranty Extension – 3% (25% discount)